This Privacy Policy explains how Thalang Explorer processes personal data in connection with its website and guided tour inquiries. It applies to visitors, prospective guests, and users who communicate with us through the site or related booking channels.
Data processing overview
We use personal data to respond to contact requests, manage booking-related communication, confirm route and schedule details, carry out technical delivery of the website, maintain security, and keep records needed for administration and legal compliance. Where a guest provides accessibility or dietary information, it is used only to assess the requested service and related arrangements.
We may share personal data with service providers that support website hosting, technical delivery, security, and message handling. These parties are expected to use the information only for the services they perform for us and to maintain appropriate confidentiality safeguards.
We may disclose personal data when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information voluntarily submitted. We also process limited technical data such as server request metadata and browser or device information when users access the website or submit a form.
Personal data is obtained from contact requests, booking-related communications, and ordinary website interactions. Technical data may be generated automatically by the hosting and security environment when the site is used.
Essential cookies support basic website operation, including form handling and technical delivery. Preference cookies may remember privacy-related choices. Analytics and marketing cookies are not confirmed as active.
The website uses cookies only for essential site operation and privacy preferences. Users may block or delete cookies through their browser controls, but doing so may affect site functionality or saved preferences.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. Requests may also be made to object to certain processing or to withdraw consent where consent is the basis for processing.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify the requester and locate the relevant record. If a request cannot be fully granted, we will explain the reason to the extent required by law.
We keep personal data only for as long as necessary to handle inquiries, confirm bookings, provide the requested service, maintain security, and meet legal or accounting obligations. When data is no longer needed, it is deleted or anonymized according to our internal retention practice.
When material changes are made, the updated version will be posted on the website and will apply from the stated effective date. Users should review the policy periodically to remain informed of current practices.
